Privacy Policy
Effective Date: 1st Jan 2024
At CBEST Solutions, we respect and protect the privacy of our customers and are committed to maintaining the confidentiality, integrity, and security of personal information that you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Scope and Application
At CBEST Solutions, we respect and protect the privacy of our customers and are committed to maintaining the confidentiality, integrity, and security of personal information that you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information CBEST Solutions Collects
At CBEST Solutions, we respect and protect the privacy of our customers and are committed to maintaining the confidentiality, integrity, and security of personal information that you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
a. Personal Information
We collect personal information directly from you when you engage with our services, including:
Identity Data: Your full name, email address, phone number, delivery address, and payment details.
Transaction Data: Details about the products and services you order, including any special instructions, dietary preferences, and order history.
Contact Data: Information such as your communication preferences, customer service inquiries, and feedback.
b. Automatically Collected Information
We automatically collect certain information when you visit our website or use our online services:
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Technical Data: Your IP address, browser type, operating system, device information, and geographic location.
Usage Data: Information about your interaction with our website, such as pages viewed, time spent on pages, and items clicked.
c. Third-Party Data
We may receive information about you from third-party service providers, including payment processors and social media platforms, if you choose to interact with us through these channels.
3. How We Use Your Information
CBEST Solutions uses the personal information we collect for the following purposes:
a. Order Processing and Fulfillment
To process and deliver your orders, including managing payments, addressing delivery logistics, and providing customer support.
To maintain an accurate record of your orders for future reference and customer service improvements.
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b. Customer Service and Support
To respond to your inquiries, resolve issues, and provide support through various communication channels.
To personalize your experience by remembering your preferences and past interactions.​
c. Marketing and Promotions
To send you tailored marketing communications, such as special offers, discounts, and updates about our products and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
To conduct surveys, contests, and promotional events, and to notify winners and deliver prizes.
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d. Website and Service Optimization
To analyze website usage and performance, diagnose technical issues, and enhance the functionality, security, and user experience of our online platforms.
To use data analytics to improve our products, services, and customer interactions.
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e. Legal Compliance and Risk Management
To comply with applicable legal and regulatory requirements, including responding to legal processes or requests from governmental authorities.
To protect the rights, property, and safety of CBEST Solutions, our customers, employees, and the public.
4. Consent and Your Choices
By providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time, subject to legal or contractual obligations. Withdrawal of consent may limit your ability to use certain features of our services.
5. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and deliver targeted advertising.
a. Types of Cookies
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Essential Cookies: Necessary for the operation of our website, enabling core functionalities such as secure login and order processing.
Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Advertising Cookies: Used to deliver relevant ads and track the effectiveness of our marketing campaigns.
b. Managing Cookies
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You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impact your ability to use some features of our website.
6. Disclosure of Personal Information
CBEST Solutions may share your personal information with third parties for the purposes outlined in this Privacy Policy:
a. Service Providers
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We may disclose your personal information to trusted third-party service providers who assist us in:
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Payment Processing: Ensuring secure and compliant processing of your payments.
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Order Fulfillment: Coordinating delivery and logistics to fulfill your orders.
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IT and Website Management: Hosting, maintaining, and securing our website and related infrastructure.
All third-party service providers are contractually bound to protect your personal information and use it solely for the purposes of providing services to CBEST Solutions.
b. Business Transfers
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In the event of a merger, acquisition, or sale of all or a portion of our business, personal information held by CBEST Solutions may be transferred to the new owners as part of the transaction, subject to the terms of this Privacy Policy.
c. Legal Obligations
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We may disclose your personal information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order or government agency).
7. Security of Personal Information
We implement a variety of technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure.
These measures include:
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Encryption: Data encryption both at rest and in transit.
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Access Controls: Restricting access to personal information to authorized personnel only.
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Regular Audits: Conducting regular security audits and assessments to ensure compliance with industry standards.​
Despite our efforts, no security measure can guarantee absolute security. We encourage you to take steps to protect your own information, such as using strong passwords and safeguarding your account credentials.
8. Retention of Personal Information
CBEST Solutions retains your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Once your information is no longer needed, we securely dispose of it in accordance with our data retention policies.
9. Accessing, Correcting, and Deleting Your Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You may also request the deletion of your personal information, subject to certain legal exceptions. To make a request, please contact our Privacy Officer using the contact information provided below.
10. Children's Privacy
CBEST Solutions does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records.
11. International Data Transfers
While CBEST Solutions operates primarily within Canada, some of our third-party service providers may process personal information outside of Canada. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data in accordance with Canadian privacy laws.
12. Your Rights Under Canadian Law
Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
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Right to Access: You can request a copy of the personal information we hold about you.
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Right to Correction: You can request corrections to any inaccurate or incomplete personal information.
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Right to Withdraw Consent: You can withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
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Right to Data Portability: You may request the transfer of your personal information to another organization in a machine-readable format, where applicable.
13. Changes to This Privacy Policy
CBEST Solutions reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting a notice on our website or through other appropriate means. Your continued use of our services after such changes have been posted constitutes your acceptance of the updated Privacy Policy.
14. Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of or related to this Privacy Policy or the use of our website shall be resolved exclusively in the courts of the Province of Ontario.
15. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact our Privacy Officer.